Pathways Home Health, Hospice & Private Duty

  • Weekend Receptionist - Administrative Assistant

    Job Location US-CA-Sunnyvale | US-CA-Sunnyvale
    Category
    Administrative/Clerical
    Type
    Part Time or Per Diem
    Company
    Pathways Home Health and Hospice
    Shift
    Saturday and Sunday 8.30AM-5.00PM
  • Description

    POSITION SUMMARY:

    The Weekend Receptionist/Administrative Assistant answers and screens incoming telephone calls; directs all calls to the appropriate person or department; orders durable medical equipment and handles the scheduling calls for the HHA department.

     

    AREAS OF RESPONSIBILITY:

    • Answers and screens incoming telephone calls; directs calls to appropriate person or department for Hospice. Manages the volume of incoming calls appropriately and takes messages as needed.
    • Looks up information in EPIC for clinicians and managers as needed.
    • Processes reports and data entry for Hospice Departments including: Hospice Aide, Hospice Team support.
    • Listens to HHA scheduler voice mail, process messages as appropriate throughout the day.
    • Communicates weekend updates to HHA schedulers, DME coordinator and Administrative Services.
    • Assures that the front office door lock automatically opens and closes at the beginning and end of each business day.
    • Opens and closes switchboard; assures that phones have been appropriately transferred upon closing.
    • Orders durable medical equipment per agency guidelines.
    • Performs other duties as assigned consistent with skills and training and experience and the mission and goals of Pathways.

     

    MINIMUM QUALIFICATIONS:

    • Two years of experience performing administrative/receptionist duties preferably in a medical setting.
    • Strong written and verbal communication skills in person and via telephone.         
    • Demonstrated excellent customer service and interpersonal skills.
    • Strong computer skills; proficient in PC-based word processing, spreadsheets and databases.
    • Excellent organization skills and attention to detail.
    • Ability to prioritize, to multi-task and to effectively problem solve.

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